FREQUENTLY ASKED QUESTIONS (FAQ's)
Your experience is important to us. We strive to make your buying experience an enjoyable and hassle-free one. As such, we have provided the following information below to help you make an informed decision and to help answer most questions that you have. If you still need additional assistance with your purchase, please contact us directly to let us know how we can help you.
Q. What is my order status?
You can track your order status by logging in to your
account. Click on the Track
Order button above to track your order status. Please allow 2-3
business days for your order to be processed and order status to be updated.
Q. Can I pay for my order using other payment methods?
We accept most major credit cards (Visa, Mastercard, Discover, and American Express) and PayPal. For international order, please check our international order info page.
Q. Can I pick up my order locally?
If you are located in the greater Los Angeles area and would like to pick up your order locally by will-call, please contact us ahead of time to arrange for a pick-up date. You will need to pay for the order before arriving to pick it up.
Q. Can I have my order shipped to a different address from my billing address?
Yes, our website does allow processing of orders when your "ship to" and "bill to" address are different as long as the "ship to" address is inside the United States. If your "ship to" address is outside of the US and your "bill to" address is in the US, please contact us by phone or email and our staff can assist you on processing your order.
Q. Do you accept international orders?
We accept international orders from ALL countries worldwide. For international order, please check our international order info page.
Q. How secure is it ordering through this site?
Race Inspired would never compromise our customers security or privacy. All of your sensitive information is encrypted. In addition, our secure site uses SSL technology to ensure that the information you send to us are not compromised by third parties. Unlike other sites that pass your credit card information to an outside shopping cart provider, we process your credit card information directly. Your credit card bill should show that it's been charged by Race Inspired LLC.
Q. Are the products sold on here legal to use on the street?
Most parts sold by Race Inspired are intended for off-road use only, unless otherwise explicitly stated. Each locality has its own laws regarding street-legality. You should check with your local law enforcement agencies to determine what is legal and not legal in your area.
Q. Are special ordered parts returnable?
All special ordered parts are not returnable and will need to be paid in full before the order is processed. If you are unsure about a special ordered part, you should contact us directly before ordering to avoid any confusion.
Q. I received the wrong parts, what do I do?
If you received the wrong parts due to our mistake, we will correct the order and ship you the right part as soon as possible. You can contact us at email@example.com to obtain an RMA (Return Merchandise Authorization) number. Once you have received an RMA number from us, attach the RMA number and any special instructions and ship those items back to us in their original package. Do not open or use items to be returned in order to receive a full refund.
Please note that we do not accept any return shipment without an RMA number.
Q. The parts I received are damaged, what do I do?
If you have purchased insurance with your order, we will ship your items with insurance against shipping damage. We recommend getting insurance for high-priced items. When receiving the delivery, you should inspect the shipment for any damage before signing the release. If the parts you received are damaged, you should notify the postman immediately at the point of delivery in order to claim the insurance. You will then need to initiate an insurance claim with the shipping company. Once you have signed the release, all shipping damages are your responsibilities.
Q. What is the status of my RMA (Return Merchandise Authorization)?
Once we have received your returned item in our warehouse it normally takes 7 business days to process the RMA. If the RMA is for a refund, you should see a credit in your credit card's next account statement. If the RMA is for an exchange, we will notify you through email once a replacement has been shipped out. If we do not have a replacement or a suitable alternative to fulfill the RMA, we will promptly credit back your credit card account.